Exchange & Refund Policy
We are committed to delivering premium quality and a seamless experience.
- ✔ 7-day easy exchange
- ✔ Pickup support available
- ✔ Refunds for damaged/incorrect items
Exchange Policy
- Exchanges accepted within 7 days of delivery
- Products must be unused, unwashed, with tags intact
- Applicable for size issues, damaged or incorrect items
Innerwear Combo Policy (Important)
- Only 1 item can be tried for size/fit
- Remaining unused items are eligible for exchange/refund
- Tried/used item is not eligible due to hygiene
Exchange Process
1. Request
Raise request via support
2. Pickup
We arrange pickup
3. Exchange
After quality check
* If product unavailable, store credit will be issued
Refund Policy
- Applicable for damaged, defective, or incorrect products
- No refunds for size issues or change of mind
- Images/videos required for verification
Refund Process
Refunds are processed within 5–7 business days to original payment method or store credit.
Non-Eligible Items
- Used or tried innerwear
- Products without tags
- Washed or damaged items
- Late requests beyond timeframe
Last updated: April 2026